TL;DR: Using AI at work: what to do, and what never to do

KB ID 2609190001

The fix only. No explanation, no diagnosis. Read the full article if any of this does not match what you are seeing.

  1. Know which account you are signed into. A personal free account and a work account have different terms about what happens to what you type.
  2. Never paste a password, an API key, a token, a connection string or a certificate. Not once, not redacted-ish, not "just to check the format".
  3. Never paste customer personal data, or anything covered by a contract that says where it may be processed.
  4. Give it context up front: what you are trying to do, what you have already tried, what the constraints are, and what a good answer looks like.
  5. Ask it to explain anything you cannot read. If the explanation does not match the documentation, trust the documentation.
  6. Test every command and script somewhere that does not matter before it touches anything that does.

An answer delivered confidently is not an answer that is correct. These tools are equally fluent when wrong.

← Full article, with the diagnosis and the why

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Updated on September 19, 2026